Laurie Ohmann

Laurie Ohmann has been interested in governance and public service delivery systems for as long as she can remember. For twenty+ years, she's been helping people take a customer perspective on their view of public service delivery, challenging assumptions about both the end results and the means to achieving them.  She's participated in numerous redesign efforts including ones that support greater independence for persons with developmental difficulties, improving financial literacy and access of the unbanked to asset-building tools, and increasing child support compliance among others.  She's currently the Senior Vice President for Client Services and Community Partnerships for Catholic Charities of St. Paul and Minneapolis where she's working to develop opportunities for the most vulnerable in our communities to move out of crisis response systems to longer-term stability. 

Bill Bancroft

Bill Bancroft is Managing Principal of Conbrio, a Dallas-based consulting firm, which focuses on leaders and change. His work with leaders over the past 15 years has led to issues, including culture, teaming, strategy, innovation and succession development. He views organizations from a systems perspective and finds that successful change often touches multiple individuals, multiple components.  So solutions require multiple initiatives, including coaching individuals and facilitating teams to achieve high performance.

Tom Moss

Tom Moss started in human service direct care and moved to executive leadership in large non-profits, and state government.  Then as a consultant with The Public Strategies Group, Tom fell in love with the design process as a transformative way to help stuck organizations re-frame, re-imagine, and re-invent solutions to intractable problems.  He has participated in or led over 20 of these design experiences, successfully re-designing solutions in mental health, health care financing, child welfare, youth homelessness, services for elderly, empowerment of people with disabilities, graduate education, and other challenges. 

J. Jeff Kober

J. Jeff Kober is CEO for World Class Benchmarking which provides strategic thought leadership in building customer-centric and high-performance organizations. Jeff is co-author of Lead With Your Customer, Transform Culture and Brand into World-Class Excellence.  For nearly thirty years Jeff has worked across private, public and non-profit sectors.  He was a leader with the Disney Institute.  In the public sector, Jeff has focused on creating learning and development solutions at all levels of government. This includes a multi-year focus in increasing management and communications capacity for Federal Student Aid. Jeff designed strategic initiatives for state groups such as the Iowa State Department of Administrative Services.  He provided transformation support for cities, including the New York City Department of Finance which improved tax compliance and attitudes toward government. Currently, he is leading a customer-focus initiative for the over 9,000 employees of a major U.S. Intelligence Agency.  

Lorraine Chang

Lorraine Chang is strategic consultant and coach to leaders in government, non-profit organizations, and communities on organizational and systems change. A lawyer by training, she has been involved in creating and implementing new frameworks in the education, employment and training, health and human services, transportation and administrative arenas in the private sector as well as at the federal, state and local levels of government. In 2008, she was elected to serve on the Learning Community Coordinating Council, a collaborative body established to measurably improve educational outcomes for children and families in poverty across eleven school districts in the Omaha metropolitan area and she has served as its Chair since 2012. 

Beverly Stein

Beverly Stein is passionate about public sector innovation. Bev has organized numerous Design Labs and has written articles on the process of innovation in government.  She recently organized a Prosperity Design Lab sponsored by the Oregon Business Council and Portland State University to surface breakthrough ideas to address poverty in Oregon. She is a former state legislator and elected county executive and currently is a Senior Fellow at the National Policy Consensus Center at Portland State University.

David Osborne

David Osborne is the author or co-author of five books on public sector reform, including Reinventing Government, Banishing Bureaucracy, and The Reinventor’s Fieldbook.  A senior partner at the Public Strategies Group consulting firm for 20 years, he is now directing a project on Reinventing America’s Schools at the Progressive Policy Institute, a Washington D.C. think tank. His book of the same name will be published in 2017 by Bloomsbury Publishers.

Tim Reardon

Tim Reardon is a strategic, respected entrepreneurial leader who specializes in identifying the core purpose and potential of individuals, organizations and communities. Tim is a skilled facilitator and has a track record of bringing people from diverse perspectives together to work effectively on a common goal. Tim guides organizations and community groups though periods of intense conflict and transition by incorporating a theory of Adaptive Leadership and a deep understanding of the natural impact change has on human beings and the natural resistance to change. He brings a wealth of experience in government, nonprofit, corporate, health care and educational organizations as well as grass-roots community groups.