J. Jeff Kober

J. Jeff Kober is CEO for World Class Benchmarking which provides strategic thought leadership in building customer-centric and high-performance organizations. Jeff is co-author of Lead With Your Customer, Transform Culture and Brand into World-Class Excellence.  For nearly thirty years Jeff has worked across private, public and non-profit sectors.  He was a leader with the Disney Institute.  In the public sector, Jeff has focused on creating learning and development solutions at all levels of government. This includes a multi-year focus in increasing management and communications capacity for Federal Student Aid. Jeff designed strategic initiatives for state groups such as the Iowa State Department of Administrative Services.  He provided transformation support for cities, including the New York City Department of Finance which improved tax compliance and attitudes toward government. Currently, he is leading a customer-focus initiative for the over 9,000 employees of a major U.S. Intelligence Agency.