Laurie Ohmann has been interested in governance and public service delivery systems for as long as she can remember. For twenty+ years, she's been helping people take a customer perspective on their view of public service delivery, challenging assumptions about both the end results and the means to achieving them. She's participated in numerous redesign efforts including ones that support greater independence for persons with developmental difficulties, improving financial literacy and access of the unbanked to asset-building tools, and increasing child support compliance among others. She's currently the Senior Vice President for Client Services and Community Partnerships for Catholic Charities of St. Paul and Minneapolis where she's working to develop opportunities for the most vulnerable in our communities to move out of crisis response systems to longer-term stability.